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You are here: Course Outline

Course VI Part 1 (Personal Skills)

Credits:8View Alternative Price Options
Course Code: 4127

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Who Should Attend

Students who have recently qualified or are nearing the end of their training contract. The aim of the course is to provide the skills that staff will need as they progress post-qualification. The course focuses on dealing with clients, whether face to face, by phone or via email. It also covers some essential time management techniques.

Course Content 

  • Time management techniques
  • Preparing for client meetings
  • Communication recap
  • Body language
  • On-site: building rapport, planning the week, getting answers to queries
  • Building rapport
  • Phone calls: when and what to cover Time management using Outlook
  • Emails: structure, tone and general rules